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And, the ROSE Award Goes To … Two of Our Star Plaza Employees!Recent blog by Star Plaza on October 1, 2010
On Wednesday, September 29th, the South Shore Convention and Visitors Authority (SSCVA) honored two of our Star Plaza employees – Paul Wheaton and Beverly Wheaton – with ROSE (Recognition of Service Excellence) Awards.
Paul and Beverly are brother and sister – and the first-ever brother and sister winners in the history of the ROSE Awards. Paul and Beverly have been working at our property for a compelling 12 and 19 years respectively. Receiving a ROSE Award is a tremendous accomplishment, and we are so proud of our team members!
Also, recognized at the award ceremony were Fermin Monreal and Mark Tarlton, who were another two of our ROSE Award nominees due to their extraordinary contributions to Star Plaza and their superior guest service skills.
The ROSE Awards are presented annually by the SSCVA, and were created to recognize exceptional front-line hospitality employees who go above-and-beyond the call of duty on a regular basis. Most often, guests have more interaction with front-desk employees than an owner or manager, and ultimately have a lasting impression on guests.
ROSE nominations are accepted year-round. This year, more than 100 nominations were received by the ROSE selection committee, which were whittled down to 31 finalists. From there, one dozen winners were chosen and announced at the awards dinner this past Wednesday in Merrillville.
As recipients of the ROSE Award, Paul and Beverly have set the bar very high for superior guest service at Star Plaza, which is our top priority. They leave lasting impressions in all guest service situations on a daily basis, and we consider them an inspiration. Congratulations to both!